All of our mattresses are adjustable base compatible. Each mattress is designed to work on a firm, solid surface. If using a slatted frame, ensure the slats are flat, wooden, and no more than 4 inches apart to provide adequate support.

We recommend allowing up to 21 nights for your body to adapt to the new support and comfort levels. You'll get up to 90 days to sleep on your mattress for our sleep trial period. We want you to fall in love with the mattress you chose and provide the best support possible. We also recommend once you unbox your mattress, allow it to rest for 72 hours before sleeping on it so it can fully inflate properly.

Your preferred sleeping position and personal comfort preferences play significant roles: • Side sleepers often prefer plush mattresses for pressure relief. • Back sleepers may benefit from medium to firm mattresses for spinal support. • Stomach sleepers and individuals with back pain typically need a firm mattress to prevent hip sinking and proper spinal alignment. Call us for a free concierge service to help you purchase the right mattress for your lifestyle and comfort.

Our warranty covers issues such as manufacturing defects and unusual sagging or indentations that exceed normal usage expectations. To file a warranty claim, you can contact us directly by phone at 1800CLOUD9 Our customer service representative will guide you through the process. We ask that you provide proof of purchase and details about the issue you're experiencing when you call.

At Cloud Loft we want you to fall in love with your mattress. Plus, we won't charge a 30% restocking fee like the other manufacturers. If you don't love your mattress, it's on us. Plus you'll get a brand new mattress of equal value for free. You can call our customer service representative at 1-800 CLOUD 09 with any questions.

Yes. All of our mattresses are CertiPUR-US® certified, meaning the foams used are made without harmful chemicals such as formaldehyde, phthalates, ozone depleters, PBDE flame retardants, mercury, lead, or other heavy metals. They also meet low VOC (Volatile Organic Compound) emissions standards to ensure better indoor air quality. Individuals with sensitive skin allergies and breathing allergies can have peace of mind with the quality of our mattresses at Cloud Loft. We are committed to sustainable production practices, using recyclable materials and environmentally friendly packaging to reduce their environmental footprint. We ask that you keep the box your mattress came in during your 90 day sleep trial, in case you want to return your mattress.

We offer free returns to any undamaged/stain-free/defect-free mattress up to 90 days of your purchase date. If you wish to return your mattress after the 90 day sleep trial, we ask that you call us for next steps.

Yes. All of our mattresses are made here in the USA and shipped from our 2 facilities.

We are proud to offer our customers the best price possible, with the best quality possible. We don't have overhead expenses like a brick and mortar store which cuts down costs significantly, so we can provide you with honest and transparent pricing.