REFUND POLICY
Cloud Loft Mattress, LLC Refund Policy
At Cloud Loft Mattress, LLC, customer satisfaction is our top priority. We want you to be completely happy with your purchase. If there’s an issue with your order, we’re here to help. Please read through our refund and return process below for more information.
Damages and Issues
We encourage you to inspect your order as soon as it arrives. If you find that your mattress or foundation is defective, damaged, or if you’ve received the wrong item, please contact us immediately at info@cloudloftmattress.com or through the "Contact Us" page on our website. Our team will evaluate the issue and make it right by arranging for a repair, replacement, or refund, depending on the situation.
Exceptions / Non-Returnable Items
For health and safety reasons, certain products cannot be returned. If you have any questions or concerns about whether your specific item can be returned, please don’t hesitate to reach out to us before initiating the return process.
Exchanges
If you’d like to exchange your mattress or foundation for another model, the quickest way to proceed is to return the original item and once your return is approved, you can place a new order for the desired product. This ensures you get exactly what you want without delay.
See Warranty Page for Warranty Details
For information regarding product defects and coverage, please refer to our [Warranty Page] for full details on what is covered under our warranty.